TMDHosting review: managed hosting with 15-minute support

TMDHosting pricing after the first term

TMDHosting discounts apply to the first billing term only, so the monthly price is the one to budget for. Shared and dedicated plans take up to 20% off for a three-year prepayment.

The two Starter plans, Linux and WordPress, come without backups. Business keeps thirty copies for $4 more a month, a cheap insurance for a site that lives on search traffic. Every plan includes a manual migration by a technician from your current host.

The dedicated servers come with unmetered bandwidth, a 10 Gbit network and DDoS protection. Storage tops out at 500 GB on the largest published plan, and the free cPanel licence covers a single account: hosting several clients on one box means paying for a larger licence at checkout.

TMDHosting usage rules that limit a site

Two rules shape what a project can run. No file sharing, storage or peer-to-peer activity is allowed, legal or not, which rules out upload sites and download mirrors. Cron jobs need an interval of more than thirty minutes, so thumbnail generation and feed imports have to be triggered by the application instead.

The TMDHosting VPS and where servers really are

The managed Linux VPS starts at $69 a month for 2 AMD EPYC cores, 4 GB of RAM and 100 GB of NVMe storage, with cPanel, CloudLinux, daily backups and a dedicated IP. Paying a year upfront brings it to $690, or $57.50 a month. The largest plan has 64 cores and 256 GB for $2,199 a month.

The home page advertises the same range “from $49.99”, struck through from $62.49. Neither figure exists at checkout. Bandwidth is advertised two ways too: 1 TB a month on the 4 GB plan, rising to 8 TB, then unlimited once you reach checkout. Get the real cap in writing before you serve heavy galleries from a VPS.

Every TMDHosting order form offers the same eight locations: Dallas, Toronto, Mexico, London, Frankfurt, Mumbai, Singapore and Sydney. Mumbai serves Indian traffic, and Dallas or Toronto most North American audiences. The product pages also show Chicago, Amsterdam, Johannesburg, Santiago and Tokyo, none of which can be selected when you buy. For a site aimed at Brazil, the nearest option is Mexico.

Root-level work goes through SSH, which is only enabled after an extra verification and from a static IP address sent to support. A webmaster on a home connection with a changing IP needs a fixed jump host first.

TMDHosting refunds, uptime credits and support

The 30-day money-back guarantee excludes servers and domains, can be used only once and covers the first term only. Dedicated server cards still display it, so a three-year dedicated order of $5,759.71 should be treated as non-refundable.

Uptime credits are narrow. A customer must have been with TMDHosting for at least twelve months, the server must have been down more than 0.1% of a twelve-month period, and the claim must arrive within thirty days after that period ends. DDoS attacks, connectivity problems and power outages are excluded. The credit is prorated on the hours lost.

Support is the strong point: a guaranteed reply within 15 minutes, around the clock, by ticket, live chat or Slack, plus a US toll-free number.

TMDHosting strengths and limitations